A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule:
PRN Shift:
24 Hours (United States of America)
Address:
501
REDMOND RD NW City:
ROME State:
Georgia Postal Code:
30165
Job Description:
Work Schedule:
PRN, requires open availability for all shifts as needed. Maintains and manages all incoming communications by answering calls professionally, forwarding them appropriately, and providing exceptional customer service to patients, visitors, physicians, and staff. Coordinates after-hours operations by contacting key personnel as needed and maintaining accurate on-call schedules and staff contact information. Monitors, responds to, and communicates hospital emergency codes, disaster alerts, and alarm systems in accordance with established procedures. Executes overhead announcements accurately, efficiently, and with a high level of proficiency to support hospital operations and safety. Maintains detailed operational call logs and communicates effectively with patients, families, and healthcare team members to ensure timely resolution of requests and issues.
Knowledge, Skills, and Abilities:
Basic understanding of numerous computer systems. Required Must be proficient in the English language. Required Ability to communicate effectively. Required Customer service skills Required Experience with Microsoft Office Suite Required Ability to work with attention to detail in reading, writing, and computer tasks Required Organizational and interpersonal skills Required Ability to answer calls promptly, courteously, and accurately Required Ability to follow both written and verbal instructions required. Willingness to work flexible schedules, including nights, weekends, and holidays Required Ability and willingness to adapt to change Required Clear and precise speaking abilities
Required Education:
High School Grad or Equiv Required Work Experience:
1+ experience in switchboard operations.
Required Pay Range:
$14.31 - $21.46 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
