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Switchboard Operator
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Illinois data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$40,305 / year median in Illinois
-15% projected decline
Job Description
- Responsible for communication and routing of calls, overhead pages, monitoring the building system infrastructure alarm panels, notifying "on call" call teams, manages associated records/data collection, and processes STAT calls through the switchboard. Education
- High School diploma or equivalent preferred Licenses and Certification
- N/A Experience and Skills
Technical Experience:
N/A Role Specific Responsibilities- Answer, screen, and relay calls.
- Processes all notification of STAT code requests
- Monitors alarm systems including, but not limited to; 911 calls, emergency management radio system, fire alarm panels, emergency generator and medical gasses panels, paging system, panic alarms, and infant security alarms.
- Process all requests for first responder notifications
- Completes and maintains daily call logs.
- Operator II-Assist with training of new staff as requested.
- Maintains call schedules including, but not limited to: Facilities Engineering Clinical Engineering Surgery - OR PACU Perfusion First Assist - CVOR MRI Ultrasound X-ray