Description:
Job Title:
Switchboard Operator Compensation (Based on experience and qualifications) Starting at $17.30
Schedule:
Monday
- Friday 9:00am
- 5:00pm with a Saturday Rotation 8:00am
- 1:00pm We are currently seeking a Switchboard Operator to join our medical team and provide excellent customer service to our patients.
The ideal candidate will be an effective communicator with a courteous and professional demeanor. The operator is responsible for managing incoming calls and ensuring they are directed to the appropriate person or department.
Responsibilities:
Answer incoming calls and greet callers with a pleasant demeanor Efficiently transfer calls to the appropriate person or department Screen calls according to established guidelines Accurately process messages and schedule appointments when necessary Provide basic customer service to callers in achieving high performance standards
Qualifications:
High school diploma or equivalent. A minimum of one (1) to two (2) years of Medical office assistant experience or 'inbound' call center experience required Excellent telephone etiquette and communication skills. Certification and/or experience in billing, and coding preferred. Medical terminology, and automated office experience preferred. Excellent communication and interpersonal skills Proficient in Microsoft Office and other computer applications Ability to work in a fast-paced environment and handle multiple tasks Must be able to work flexible hours, including weekends and holidays If you are a team player with a passion for customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and welcome applicants from all backgrounds. We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. Chicago Family Health Centers offers benefits to all its full-time employees: BCBS Medical PPO/HMO Plans| BCBS Dental |VSP Vision| Tuition Reimbursement up to $1,500 per year|12 Paid Holidays and 10 Days of Paid Time Off | 8 sick days
Requirements:
Education and Experience High school diploma or equivalent. A minimum of one (1) to two (2) years of Medical office assistant experience or 'inbound' call center experience required Excellent telephone etiquette and communication skills. Certification and/or experience in billing, and coding preferred. Medical terminology, and automated office experience preferred. Excellent communication and interpersonal skills Proficient in Microsoft Office and other computer applications Ability to work in a fast-paced environment and handle multiple tasks Must be able to work flexible hours, including weekends and holidays Knowledge/Skills/Abilities Demonstrated ability to collaborate effectively in a team setting. Ability to maintain effective and professional relationships with patients and other members of the care team. Experience in working with a diverse population base preferred. Ability to appropriately handle confrontation and conflict. Ability to work independently and to seek consultation as necessary. Ability to follow organization and departmental processes and procedures. Ability to work in a high stress/fast paced/high work volume environment.
