AYS AGENT PM

OVERALL RESPONSIBILITIES

To ensure friendly, hospitable and efficient service to guest on the telephone and in the AYS area at all times in all applicable languages. Be able to understand and satisfy all guest requests. Be able to handle messages, faxes, packages and computer services professionally and to guest's satisfaction. Be informed about daily operations. Be able to explain details over the telephone and be able to explain all equipment available to the guest in a professional, friendly manner.

QUALIFICATIONS/PRE-REQUISITES

Guest-focused personality Ability to meet the standards of appearance Self-controlled disposition Honesty and integrity Upbeat, positive attitude Pleasant and appealing tone over the telephone Ability to work within a team Display hospitality skills Computer competency Knowledgeable about telephone equipment, computer equipment, fax machine, and copy machine

JOB REQUIREMENTS

Program wake-up calls in the system and use accurate rooming list for group wake-up calls Be familiar with Standard Operating Procedures Be familiar with all emergency procedures and the fire system Carry out all reasonable requests by management

PRIMARY DAILY JOB FUNCTIONS

Answer all incoming calls within two rings Answer the phone with the agreed speech Use the customer's name whenever possible Before transferring a call, explain to the guest that you will transfer to the requested person, department, etc. Use appropriate farewell greeting Prepare wake-up list accurately. The list has to contain the name, room number, wake-up time and language Make room reservations as calls are received Build group blocks Accommodate the Sales Department in updates, corrections, and changes in group block as needed Keep office clean at all times and make sure that enough supplies are available Update the visual board daily and be informed about memos and daily operation Update and maintain Guestware Inform your supervisor of complaints and other challenges Wear proper and clean uniforms at all times Perform all above listed tasks in a timely manner Attend departmental meetings Other duties as assigned

PHYSICAL REQUIREMENTS

): Be able to stay sit for up to 8 hours Lift and/or move 10 pounds 5% of the time Lift and/or move 30 pounds 5% of the time

EQUIPMENT USED

Telephone Switchboard Console Computer Fax Machine

EDUCATION REQUIRED

High School Diploma or equivalent

AYS AGENT PM 4.0 4.0

out of 5 stars 9100 East Corporate Hills Drive, Wichita, KS 67207 Full-time Wichita Marriott 26,137 reviews Full-time

OVERALL RESPONSIBILITIES

To ensure friendly, hospitable and efficient service to guest on the telephone and in the AYS area at all times in all applicable languages. Be able to understand and satisfy all guest requests. Be able to handle messages, faxes, packages and computer services professionally and to guest's satisfaction. Be informed about daily operations. Be able to explain details over the telephone and be able to explain all equipment available to the guest in a professional, friendly manner.

QUALIFICATIONS/PRE-REQUISITES

Guest-focused personality Ability to meet the standards of appearance Self-controlled disposition Honesty and integrity Upbeat, positive attitude Pleasant and appealing tone over the telephone Ability to work within a team Display hospitality skills Computer competency Knowledgeable about telephone equipment, computer equipment, fax machine, and copy machine

JOB REQUIREMENTS

Program wake-up calls in the system and use accurate rooming list for group wake-up calls Be familiar with Standard Operating Procedures Be familiar with all emergency procedures and the fire system Carry out all reasonable requests by management

PRIMARY DAILY JOB FUNCTIONS

Answer all incoming calls within two rings Answer the phone with the agreed speech Use the customer's name whenever possible Before transferring a call, explain to the guest that you will transfer to the requested person, department, etc. Use appropriate farewell greeting Prepare wake-up list accurately. The list has to contain the name, room number, wake-up time and language Make room reservations as calls are received Build group blocks Accommodate the Sales Department in updates, corrections, and changes in group block as needed Keep office clean at all times and make sure that enough supplies are available Update the visual board daily and be informed about memos and daily operation Update and maintain Guestware Inform your supervisor of complaints and other challenges Wear proper and clean uniforms at all times Perform all above listed tasks in a timely manner Attend departmental meetings Other duties as assigned

PHYSICAL REQUIREMENTS

): Be able to stay sit for up to 8 hours Lift and/or move 10 pounds 5% of the time Lift and/or move 30 pounds 5% of the time

EQUIPMENT USED

Telephone Switchboard Console Computer Fax Machine

EDUCATION REQUIRED

High School Diploma or equivalent