A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
PBX Operator Full - Time , Day Shift PBX (Switchboard) The PBX/Switchboard Department serves as the hospital's central communication hub, providing 24/7 support for patients, visitors, and staff. The team manages incoming calls, emergency communications, overhead paging, and critical notifications while delivering exceptional customer service and ensuring timely , accurate communication across the organization. Provides exceptional customer service by answering and directing incoming calls, assisting patients and visitors, monitoring emergency phones and alarm systems, and processing work orders accurately and efficiently. Ensure timely communication of critical information while serving as a professional point of contact for hospital staff, patients, and visitors.
Job Description:
Answer and direct incoming calls while providing exceptional customer service to patients, visitors, and staff. Greet and assist visitors with professionalism, courtesy, and accurate information. Respond promptly to emergency alarms, codes, and other critical communications. Process work orders and maintain accurate documentation. Utilize hospital communication systems efficiently while maintaining technical proficiency . Follow hospital safety policies, emergency procedures, and patient safety standards. Requirements High school diploma or equivalent (GED)
Benefits:
Full Health, Vision, Dental and Pet Insurance Life Insurance Short Term and Long-Term Disability and Life Insurance Identity Theft Protection Tuition Reimbursement up to $6,000 annually Company paid Maternity and Paternity Leave 5 days of Paid Time Off available upon hire Bereavement Leave (includes pets) PTO Sell Back Program Compassionate Leave Sharing Program (PTO Donation) Employee Support Fund, for employees in need of emergency financial support Retirement with Company Match If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Baptist Health is an Equal Employment Opportunity employer.
