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Opelousas General Health System

PBX Operator

Entry-Level JobVerifiedNo experience needed

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$31,655 / year median in Louisiana

-15% projected decline

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Job Description

PBX operator is responsible for managing a variety of incoming, outgoing and in-house office calls that involves calls from family members, hospital staff members and patients.
Essential Duties include:
Comments Transfers incoming calls to the right room, department or facilities within the hospital. Manages high volume calls efficiently Assists patients, visitors and vendors with directions inside and outside the hospital. Performs some clerical duties. Pages codes. Performs multi tasking while managing calls and shows a professional manner of call management. Always speaks clearly and fluently, is polite and friendly with a positive attitude and patience to listen. Answers multi line calls in a timely manner.
Education:
High School Diploma required. Browse our benefits OGHS-Benefits.pdf