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RN Telephone Triage Operator
Job
Grove Medical Associates
Auburn, MA (In Person)
$70,133 Salary, Full-Time
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Job Description
Nurse Telephone Triage Operator We are a busy, well respected Central Massachusetts-based private medical practice currently seeking a Registered Nurse to join our team as a telephone triage operator. The work schedule will be Monday through Friday from 8:30 a.m. to 5:30 p.m. Computer skills are required. Experience on eClinical Works electronic medical record is preferred but not required. The facility provides an excellent collegial work environment with a seasoned staff. The practice offers a competitive salary and a comprehensive benefits package. Duties of the RN Telephone Triage Operator Takes Phones off service in the morning Collects and distributes faxes from answering service from the previous evening Answers the telephone promptly and pleasantly Screens/routes calls to appropriate staff or provider Utilizes your nursing skills to assess/triage the patients on the phone Addresses all nursing issues on a triage phone call Manage all Transition of Care patient phone calls Pages physicians, as needed Takes accurate telephone messages into the electronic medical record for ALL phone calls Answers general questions regarding the practice/providers; directs callers to the Grove Medical website for more information Uses sequential techniques to ensure calls are picked up in a reasonable amount of time Routes emergency calls to a provider, according to protocol Provides supervision to the Medical Assistants, reports directly to the Nurse Manager Ensures professional, accurate and quality care is provided to all patients on the telephone Completes all necessary Pharmaceutical Prior Authorization Requests in a timely fashion, as needed Places phones on service at the end of the day, informing the service which provider is on call-records the date, time and name of the person spoken to Maintains patient confidentiality; complies with HIPAA and compliance guidelines as established by the practice Maintains detailed knowledge of the practice management and other computer software as it relates to job function Attends continuing education courses as required Attends all regular staff meetings Completes all other duties as assigned by the Practice Manager or the