Jobs › Hyannis, MA › Switchboard Operator Cape Cod Healthcare, Inc.

Switchboard Operator Hyannis, MA Apply Purpose of Position:

Efficiently operates communications systems within department guidelines. Description Provides excellence in Customer Service through efficiently & accurately directing calls to appropriate individuals & departments using a positive & friendly tone. Handles emergency calls in a timely & effective manner in a fast-paced environment. Prioritizes, receives, analyzes & determines proper routing & handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, & Alarms. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios & overhead paging. Revises on-call schedules for Clinical & Ancillary Departments. Updates communications database. Maintains STAT log, pager log & key log. Issues & receives communication devices when requested. Control lockset keys as required. Performs other work-related tasks & activities as assigned or requested by manager. Qualifications Ability to read, write & communicate in English High School diploma or GED Acute hearing & demonstrable ability to speak English clearly Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions). Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details:

40 Hours Per Week, Rotating Nights, 4p-12a, Every Other Weekend & Rotating Holidays Active Filters Switchboard Operator Hyannis, MA Clear All Apply