Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Cape Cod Healthcare

Switchboard Operator

Pay: Not specified

Posted: 06/03/2026

Location: Barnstable, MA (Onsite)

Last Updated: 16 hours ago

Hours: Part-Time

Expires: 10/6/2026

Career Insights for Switchboard / Telephone Operator

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on Massachusetts data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$40,051 / year median in Massachusetts

-12% projected decline

Explore Career

Job Description

Efficiently operates communications systems within department guidelines.

Description :

Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. Handles emergency calls in a timely and effective manner in a fast-paced environment. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging. Revises on-call schedules for Clinical and Ancillary Departments. Updates communications database. Maintains STAT log, pager log and key log. Issues and receives communication devices when requested. Control lockset keys as required. Performs other work-related tasks and activities as assigned or requested by manager.

Qualifications :

Ability to read, write and communicate in English High School diploma or GED Acute hearing and demonstrable ability to speak English clearly Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions). Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details :

16 Hours Per Week, Rotating Evenings, 4p-12a,

Every Other Weekend, Rotating Holidays Organization :

Cape Cod Hospital Primary Location :

Massachusetts-Hyannis Department :

CCH-Switchboard Annual/Hourly :

Hourly Hiring Pay Range :

$ 18.3 - $ 32.71