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Switchboard Operator
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Michigan data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$38,118 / year median in Michigan
-15% projected decline
Job Description
FULL TIME VARIABLE SHIFT
Position Summary:
Operates the call attendant- Cisco Phone System, handles patient, physician and all other incoming calls to McLaren Lapeer Region. Monitors the alarms and answers the emergency phone lines in the Communications area. Uses various Communication platforms to notify physicians and staff members as needed. Answers calls for MHG satellites (Hospice, Home Care and Infusion) after hours. Processes and delivers all forms and central copy jobs, as needed for departments. Performs central copy and mailroom functions. Delivers mail, test results, medical records and informational data to all departments. Delivers and exchanges patient telephones and other communication equipment as needed for departments. Assists with various communication and other department projects.Essential Functions and Responsibilities:
Operates the call attendant Cisco Phone system (switchboard) Monitors all alarms in the Communications area, and uses various paging systems to page/notify physicians and staff members Answers and handles emergency telephone calls Utilizes and updates the on line MHG and physician call schedule as needed.Required:
- High school diploma or equivalent
- Must be able to alphabetize and file
- Ability to read and write
Preferred:
- Previous experience/training as a Switchboard Operator
- Clerical skills
- Computer training - Microsoft Office application