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FT Telephone Operator - Hospital Hill (Varied Shifts)
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Missouri data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$34,542 / year median in Missouri
-16% projected decline
Job Description
FT Telephone Operator - Hospital Hill (Varied Shifts) 3.8 3.8 out of 5 stars Kansas City, MO Full-time University Health KC 531 reviews Full-time If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site. FT Telephone Operator - Hospital Hill (Varied Shifts) 101 Truman Medical Center Job Location University Health Truman Medical Center Kansas City, Missouri Department Operator Services UHTMC Position Type Full time Work Schedule varied Hours Per Week 40 Job Description Hospital Telephone Communications Operators (Operators) work independently to coordinate and transmit high-level communication services support for all aspects of Truman Medical Center's (TMC) operations. As the primary contact person for TMC, Operators demonstrate premier customer service work. Requirements High school diploma or equivalent Twelve months experience as a Telephone Communications Operator or equivalent. Six months of additional qualifying experience may substitute for required education. Must possess at least one year of experience in a direct customer service position. Excellent oral and written communication skills in proper business English language, including grammar, spelling, and phonics, and excellent understanding of pronunciation of names. Must have well-modulated, clear, unaffected speech and hearing. Service excellence skills, including independent problem-solving and efficient multi-tasking. Experience in answering a high volume of calls, and communicating in a clear, concise, and calm manner. Must have the ability to work a flexible schedule, including scheduled hours, days off and additional hours if needed to ensure 24/7 delivery of communication services. Ability to sit and use computer/keyboard/communication headsets for up to 8-12 hours per scheduled shift. Pleasant and outgoing demeanor, excellent judgment, mature approach, and proactive manner are required. Must be able to stay calm in stressful, busy, critical moments and handle multiple tasks and situations, and be attentive to details and guests' needs. Must be able to easily reach alarms on a wall, quickly reach and answer emergency phones, and move quickly in narrow spaces. Must have the ability to memorize, follow detailed written procedures and verbal instructions, process and retain new information, and adapt to new processes. Advanced Computer skills required. These include but are not limited to general Microsoft Office, Windows, use of mouse, ability to switch programs or functions, open and close programs, shut down and restart computer, and competent keyboard abilities. Must have good vision, hearing and public relations skills.