A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
Switchboard Operator St. Joseph Medical Center•3.4 Kansas City, MO Job Details Part-time 10 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Vision insurance Bereavement leave Qualifications Customer communication High school diploma or
GED Full Job Description Overview:
Shifts Available :
Evenings Employment Type :
Part Time Hours:
12-hour shifts•Fri-Sat 7:00 PM•7:00
AM Location:
St. Joseph Medical Center•Kansas CIty, MO We are seeking a PBX Operator, also referred to as a Switchboard Operator or Communication Operator in our communications department. The PBX Operator is responsible for answering the switchboard and overhead pages, greeting visitors, and directing them to the appropriate departments, while also monitoring hospital alarms and maintaining knowledge of the policies and procedures for all hospital emergency codes. This position is on a per diem basis, meaning PRN as needed.
Responsibilities:
Answer and route incoming calls to the appropriate hospital departments, physicians, or staff promptly and courteously Assist visitors and callers by providing information or directing them to the appropriate contacts, and promptly handle emergency calls by connecting them to response teams or on-call personnel Monitor and maintain the telephone system by reporting malfunctions to technical support and keeping accurate call logs and messages for staff and departments Support communication during hospital emergencies or critical events by coordinating calls and information flow Ensure compliance with hospital policies and maintain confidentiality when handling sensitive information
Qualifications:
High School Diploma or Equivalent required (effective 4/1/14 for all new hires). Previous PBX experience preferred. Previous experience in office or receptionist. Effective written, verbal communication, and interpersonal skills. Ability to multi-task, prioritize needs to meet required timelines. Analytical and problem-solving skills. Customer Services experience preferred. Here are some of the benefits of working at
Prime Healthcare:
Health, dental, and vision insurance options Paid vacation, sick time and holidays Bereavement leave, FMLA and other leave options Employer 401K options Tuition reimbursement options Life, disability, and other insurance options Many other amazing benefits Full benefits at
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.
