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St. Peter's Health

Switchboard Operator - Switchboard - Scheduling

Entry-Level JobVerifiedNo experience needed
Pay: Not specified
Posted: 4 weeks ago
Location: Helena, MT (Onsite)
Last Updated: 1 week ago
Hours: Part-Time
Expires: 9/24/2026

Career Insights for Switchboard / Telephone Operator

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Scorecard

Based on Montana data

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$39,193 / year median in Montana

-11% projected decline

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Job Description

Part time position. May include night and after-hours shifts. The Switchboard Scheduler is a key point of connection for St. Peter's Health. In this role, you'll help ensure patients, visitors, providers, and staff are quickly connected to the information and resources they need. You'll answer and route incoming calls across the organization, provide overhead paging and messaging, and serve as a knowledgeable resource for callers and team members. This position also responds appropriately to alarms and supports after-hours answering services as needed. We're looking for someone who is professional, dependable, calm under pressure, and committed to providing excellent customer service. Strong communication skills and the ability to manage multiple priorities are essential to success in this role.
KNOWLEDGE/EXPERIENCE
Must have exceptional customer service skills and possess knowledge of switchboard operations. Significant computer experience is desirable. Must possess interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with hospital and clinic personnel. Impeccable personal honesty, integrity and confidentiality are essential.
EDUCATION
High school education or GED preferred.
LICENSE/CERTIFICATION/REGISTRY
None.
APTITUDES
  • Demonstrated ability to communicate in a professional and courteous manner with customer.
  • Demonstrated ability to effectively completed assigned work while experiencing multiple interruptions.
  • Demonstrated ability to manage complex and multiple tasks within assigned time period.
  • Demonstrated ability to work independently with minimal direction, performs detailed assignments, and compiles information with accuracy.
  • Demonstrated ability to perform multiple tasks in a high speed environment.