Medical Office Telephone Operator

Medical Office Telephone Operator Guilford Medical Associates Greensboro, NC Job Details Full-time $35,360 - $37,440 a year 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Collaborate with healthcare professionals Electronic health records (EHR) management Phone communication Writing skills Medical administrative support Task prioritization Patient interaction Clerical experience Productivity software Phone triage Grammar Experience Communication skills Entry level File organization Client interaction via phone calls Full Job Description Answers incoming phone-calls and transfers to appropriate person/voicemail First point of contact to assist patients with their needs for: Patient Portal, Directions, Questions Labels incoming faxes in the morning (on average 200 )

Knowledge:

Knowledge of practice policies and procedures. Knowledge of grammar, spelling, and punctuation to communicate effectively. Knowledge of EHR and Microsoft Office programs.

Skills:

Abilities:

Skill in using office equipment and handling paperwork/filing adequately. Skill in handling incoming phone calls and triaging appropriately. Skill in written and verbal communication. Ability to work effectively as a team member with physicians and other staff. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to flexibly respond to changing demands. Ability to organize and prioritize tasks effectively. Ability to communicate clearly. Ability to work with little supervision. Ability to establish and maintain effective working relationships with patients, employees, and the public. Ability to work in a fast pace environment.

Job Type:

Full-time Pay:

$35,360.00 - $37,440.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off

Work Location:

In person