Operations Specialist

Systems Contractors, a full-service HVAC/Mechanical Contractor, is hiring for an Operations Specialist/Dispatcher for our Greensboro, NC office! We are seeking a highly organized and detail-oriented Service Coordinator with experience in HVAC scheduling and preventive maintenance (PM) management. This role requires someone who thrives in a fast-paced, high-volume environment, works well under pressure, and collaborates effectively with various personality types across teams.

Responsibilities Customer Service & Dispatch Support:

Respond to phone and email service requests as a backup to other coordinators. Ensure prompt, professional communication and excellent customer service during all client interactions.

HVAC Scheduling:

Coordinate and schedule preventive maintenance (PM) visits, service calls, and technician assignments. Optimize routes and technician workloads to maintain efficiency during peak seasons.

PM Agreement Management:

New Agreements:

Enter new customer and equipment information into the system, create service tasking based on sales input, and ensure setup accuracy.

Renewals:

Monitor upcoming renewals, alert sales teams, update pricing, and adjust scope or schedules as needed.

Compliance:

Schedule and track PM visits to ensure work is performed in alignment with contract terms and customer expectations.

Data Management & Documentation:

Maintain accurate service records, PM schedules, and renewal logs. Track and update customer agreements, technician assignments, and equipment details.

Team Collaboration:

Partner with technicians, sales representatives, and other coordinators to ensure smooth communication, timely scheduling, and high-quality service delivery.

Resource Coordination:

Support dispatching, prioritizing service requests, and assisting with emergency or high-priority scheduling as needed.

Qualifications:

Experience in HVAC service scheduling or coordination (preferred) Strong attention to detail and accuracy in data entry and documentation Ability to handle high call and scheduling volume, especially during peak seasons Excellent communication skills and ability to work with diverse personalities Proactive problem-solver who thrives in a collaborative, fast-paced environment

What's In It For You:

PTO & Paid Company Holidays Medical Insurance Dental Insurance Vision Insurance Life & Disability Insurance 401(k) with

Company Match About Us:

Systems Contractors, A Fidelity Company, is a full-service HVAC/Mechanical contractor that offers a wide range of systems, solutions, and services for commercial and industrial HVAC needs, including Design-Build, Building Automation Systems (BAS), Duct Work/Metal Fabrication, Piping, and Custom Air Handling Units. Based in Greensboro, North Carolina, with a location in Raleigh-Durham, Systems Contractors services key markets throughout the region and maintains a leading edge in delivering the latest innovations and technology to our customers, ensuring our facilities run efficiently and comfortably. We are committed to providing our clients personal attention and quality workmanship.