Answering Service Representative / Split Shift

Answering Service Representative / Split Shift Execucom - 3.3 Manchester, NH Job Details Full-time $16 an hour 3 days ago Benefits Paid training Health insurance Dental insurance Paid time off Family leave On-the-job training Employee assistance program Life insurance Qualifications Record keeping Computer operation Interpersonal skills Phone communication Computer literacy Phone customer support Decision making Data entry Communication skills Entry level Client interaction via phone calls Full Job Description Representatives in Execucom are responsible for providing superior phone-based support for a variety of customers. Our representatives are the first point of contact for customer issues so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. We are interested in hiring applicants for Split Shift schedules. In general, a split shift schedule consists of 4 10 hour shifts and may be from 7:30a-1:30p and 4p-7:30p. or 7a-1:30p and 3:30p-7p. There is a differential for employees on a split shift schedule.

Responsibilities:

Maintain customer satisfaction ratings based on explicit criteria set forth by the company Answer incoming customer phone calls and take appropriate action for each call Input data into the company computer platform to keep each customer record updated

Skills :

Excellent interpersonal communication skills High level of professionalism Strong computer skills Strong problem solving abilities 1-2

Years' of Customer Service Experience Job Type:

Full-time Pay:

$16.00 per hour

Benefits:

Dental insurance Employee assistance program Family leave Health insurance Life insurance On-the-job training Paid time off

Physical Setting:

Call center Ability to

Relocate:

Manchester, NH 03109: Relocate before starting work (Required)

Work Location:

In person