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St. John's Riverside Hospital

Switchboard Operator

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$42,457 / year median in New York

-12% projected decline

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Job Description

Switchboard Operator St. John's Riverside Hospital - 3.8 Yonkers, NY Job Details Per diem $23.60 an hour 16 hours ago Qualifications Computer operation Spanish Operator switchboards Computer literacy Writing skills English Computer skills Telephone systems
Full Job Description Overview:
St. John's Riverside Hospita l is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations. St. John's has been an integral part of the community since the 1890's and its' commitment to provide the community with the most advanced medical services available continues to be the hospitals' vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St. John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John's dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care. St. John's Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care. Personalized care together with advanced technology is what it means to be
Community Strong Responsibilities:
Under the leadership and direction of the Communications Supervisor. Operators receive internal and external telephone calls while stationed at the hospital communications center. They are responsible for receiving, directing, and forwarding calls to the appropriate patient room, department, or person. Console operators are responsible for assisting patients, physicians, employees, volunteers, and visitors with their telecommunication needs. Operators are trained and assigned to the telecommunications center utilizing equipment and computers as provided.
Qualifications:
Must have excellent verbal communication skills. Must have good writing skills. Must be able to speak English and Spanish with appropriate volume and clarity . Experience with switchboard console operations required. Computer experience required. Must remain calm during tense situations often performing multiple tasks at the same time. Must be able to follow and provide direction/information. Must have excellent hearing with near acuity. Vision clarity includes reading from computer-sized screen.