Telephone Operator

Telephone Operator Saint Joseph's Medical Practice, PC Yonkers, NY Job Details Full-time $18 - $21 an hour 1 day ago Benefits Free parking Paid training Health savings account Health insurance Flexible spending account Tuition reimbursement Paid time off Family leave On-the-job training 401(k) matching Qualifications Bilingual Customer service Medical office experience Telephone operations experience within healthcare sector Attention to detail Call monitoring Clerical experience Appointment scheduling Call escalation management Medical terminology Full Job Description Job Overview We are seeking an energetic and detail-oriented Phone Operator to serve as the friendly first point of contact for our organization. In this vital role, you will manage multi-line phone systems, handle incoming calls with professionalism, and ensure smooth communication flow across departments. Your positive attitude and excellent communication skills will help create a welcoming environment for visitors and callers alike. This paid position offers an exciting opportunity to develop your administrative and customer service skills while supporting our daily operations. Duties Answer and direct all incoming phone calls promptly using multi-line phone systems, ensuring each caller receives courteous and efficient service Manage front desk responsibilities, including greeting visitors, verifying appointments, and guiding them appropriately Maintain accurate call logs, messages, and records of all communications for future reference Assist with data entry tasks related to caller information, appointment scheduling, or internal reports Support dispatching activities by relaying messages or instructions to relevant departments or personnel Perform clerical duties such as filing, photocopying, and updating contact lists to support administrative functions Ensure proper phone etiquette is maintained at all times, demonstrating professionalism and clarity in every interaction Collaborate with team members to streamline communication processes and improve overall office efficiency Skills Multilingual or bilingual abilities are highly valued to effectively communicate with diverse callers and visitors Proficiency in operating multi-line phone systems with ease and confidence Excellent communication skills—clear, courteous, and professional in all interactions Strong data entry skills with attention to detail to accurately record information quickly Previous clerical or front desk experience that demonstrates organizational ability and customer service excellence Knowledge of dispatching procedures is a plus for coordinating internal communications or emergency responses Good typing skills to efficiently handle correspondence and documentation tasks Familiarity with basic office software (e.g., MS Office Suite) is desirable but not required Join us as a Phone Operator to be the welcoming voice of our organization! Your dedication to exceptional communication will help foster positive relationships both internally and externally. This role offers a dynamic environment where your skills will make a meaningful impact every day.

Job Type:

Full-time Pay:

$18.00 - $21.00 per hour

Benefits:

401(k) matching Family leave Flexible spending account Free parking Health insurance Health savings account On-the-job training Paid time off Tuition reimbursement

Work Location:

In person