A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
PBX Switchboard Operator-PBX Operations Nationwide Children's Hospital - 3.9 Columbus, OH Job Details Part-time 19 hours ago Qualifications High school diploma or
GED Full Job Description Overview:
Variable Hours ranging from 7am -12am
Job Description Summary:
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and directs them where they are needed, and reports any telephone problems.
Job Description:
Essential Functions:
Answers incoming calls and directs them to the appropriate department or person. Places outgoing calls as requested by employees and management. Maintains accurate and up-to-date records of all calls made and received. Greets visitors and directs them to the appropriate area or person. Provides general information to callers and visitors as needed. Assists in training and onboarding new staff.
Education Requirement:
High School Diploma or equivalent, required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
Knowledge of medical terminology. Excellentcommunication,interpersonal, and customer serviceskills Ability to multi-task, maintaining accuracy and efficiency. Effective computer,spreadsheet, and analytical skills. Ability to maintain composure in stressful situations,maintain confidentiality, andrespond quickly to emergency situations. Ability to retain and repeat pertinent information.
Experience:
Six months of experience as PBX operator or one year of experience with multi-line phones, preferred.
Physical Requirements:
OCCASIONALLY
Decision Making, Flexing/extending of neck, Lifting /
Carrying:
0-10 lbs, Problem solving
FREQUENTLY
Computer skills, Hand use: grasping, gripping, turning, Interpreting Data, Repetitive hand/arm use
CONTINUOUSLY
Audible speech, Hearing acuity, Seeing - Far/near, Sitting Additional Physical Requirements performed but not listed above: (not specified) "The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"
