Switchboard Associate 2 The Ohio State University Wexner Medical Center - 3.9 Columbus, OH Job Details Full-time 12 hours ago Qualifications Nutrition Patient question and concern management Food service customer order management Operator switchboards Phone communication Phone call screening Internal employee customer service Telephone systems Entry level Addressing dietary restrictions in food service

Full Job Description Address:

450 W 10th

Ave Columbus, OH Job Number:

R158981

Posted Date:

9/25/2026

Type:

Full time

Current Employees and Students:

Please log in to Workday to use the internal job search and application process. Scope of Position Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus. Position Summary Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically. Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact . If you have questions while submitting an application, please review these frequently asked questions. Thank you for your interest in working at Ohio State. Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. The university is an equal opportunity employer, including veterans and disability.