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Telecommunications Operator #8591
Career Insights for Switchboard / Telephone Operator
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Scorecard
Based on Pennsylvania data
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What they do
A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.
$38,764 / year median in Pennsylvania
-16% projected decline
Job Description
Summary Operates telephone and other communication equipment according to established procedures to direct and answer incoming and outgoing calls. Provides paging services, pages emergency situations, and monitors various alarms. Provides base communication for Hospital Police Officers and coordinates the notification of key personnel for incident command system. Minimum Qualifications High school graduate or equivalent. Preferred Qualifications 1. Previous computerized private branch exchange (PBX) experience.