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Summit Medical Group, P.L.L.C.

Phone Operator - Summit Medical Group at Deane Hill

Pay: Not specified

Posted: 7 weeks ago

Location: Knoxville, TN (Onsite)

Last Updated: 2 weeks ago

Hours: Full-Time

Expires: 9/20/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$34,199 / year median in Tennessee

-13% projected decline

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Job Description

Summit Medical Group at Deane Hill , is seeking a Phone Operator to answer incoming calls in a prompt, courteous and helpful manner. This is a Full time opportunity, working 8:00 a.m. - 5:00p.m .

EXAMPLES OF DUTIES

: (List does not include all duties assigned) Directs all calls to appropriate areas/extensions. Records messages with accuracy and conciseness while prompting patients and other callers for pertinent information. Scheduling of patient appointments using established procedures. Communicates general clinic information, when appropriate. Responds to emergency calls according to established procedure and sound judgment. Uses paging system according to procedure. Responsible for communicating telephone system inefficiencies or repair needs. Updates telephone directory and maintains accurate listing of all extensions. Assists with other general office functions, such as mail processing, as requested. Attends meetings as required. Maintains strictest confidentiality both internally and externally. Performs related work as assigned.

Experience:

Minimum of one (1) years' experience answering phones and scheduling appointments in a medical office/clinic setting required. Working knowledge of medical terminology, computer skills, MS Office, Outlook, and EHR required. Ability to work effectively with physicians, patients, staff and the public.

Education:

High School Diploma or equivalent required. Summit Medical Group is East Tennessee's largest primary care organization with more than 526 providers at 90 practice locations in 23 counties. Summit also consists of four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, central laboratory, and sleep services center. Summit provides healthcare services to more than 370,000 patients, averaging over one million encounters annually. For more information, visit www.summitmedical.com In addition to our commitment to the health of our community, our organization is also committed to the health of our employees through our employee Wellness Program. Employees receive a discounted monthly insurance premium if they actively participate in the wellness program. Pre-employment drug testing will occur prior to starting work and only candidates who pass the drug test will be considered eligible for employment.