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The Specialty Alliance

Phone Operator Specialist

Pay: Not specified

Posted: 5 days ago

Location: Austin, TX (Onsite)

Last Updated: 1 day ago

Hours: Full-Time

Expires: 10/6/2026

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$32,883 / year median in Texas

-5% projected decline

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Job Description

Phone Operator Specialist The Specialty Alliance - 2.4 Austin, TX Job Details Full-time 8 hours ago Qualifications Professional ethics High school diploma or GED Technical Proficiency Full Job Description GI Alliance is seeking an experienced Phone Operator Specialist. Duties of this position include, but are not limited to, the following: Position purpose Provide a full range of telephone duties, primarily scheduling appointments for new and established patients. This position also includes triaging calls and relaying messages. Assists with clerical duties as required. Serves as a liaison between patients and medical staff.

Responsibilities/Duties/Functions/Tasks :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Appropriately schedule new and established appointments in accordance with each providers' schedule. Courteously and efficiently answers all incoming calls and connects callers with the correct extension. Takes and relays messages in an accurate and timely manner. Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary. Performs operator functions including triaging calls; connecting and transferring calls; instructing users on telephone procedures; and reporting telephone and equipment malfunctions to the appropriate party. Provides a pleasant and helpful phone contact for callers. Performs clerical duties as assigned to maintain workflow in the department. Perform other duties as assigned

Qualifications Education:

High School diploma or GED. Some college preferred.

Experience:

Minimum six (6) months experience in a call center environment.

Additional Qualifications N/A Performance Requirements:

Excellent communication skills, both written and verbal. Proficient technical (computer) skills. Ability to multi-task and prioritize. Self-motivated with initiative. Strong sense of ethics. GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note:

All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE:

ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please. EEO/AA-M/F/disabled/protected veteran