Key Responsibilities:

Call Management:

Operate the PBX system to handle all incoming and outgoing calls, directing them to the appropriate departments or guests efficiently.

Guest Assistance:

Provide exceptional service to guests by answering inquiries, taking messages, and relaying information promptly and accurately.

Communication Support:

Assist in internal communications by connecting staff members and departments, ensuring smooth operations throughout the camp.

Message Handling:

Accurately take and relay messages for guests and staff, ensuring that all communications are documented and delivered in a timely manner.

Emergency Response:

Be knowledgeable about emergency procedures and protocols, including handling emergency calls and alerting the appropriate personnel when necessary.

Administrative Tasks:

Perform administrative duties as needed, including maintaining logs of calls, tracking guest requests, and updating contact information.

Guest Services Coordination:

Collaborate with front desk staff and other departments to address guest requests and concerns, ensuring a seamless experience.

Problem-Solving:

Handle guest complaints and inquiries with professionalism and sensitivity, escalating issues to management when necessary. High school diploma or equivalent; additional education in hospitality or communications is a plus. Previous experience as a PBX Operator, receptionist, or in a customer service role, preferably within the hospitality industry. Excellent verbal and written communication skills with a friendly and professional demeanor. Strong multitasking abilities and the capacity to work effectively under pressure. Proficient in operating a PBX system and other office equipment; familiarity with hotel management software is a plus. Ability to maintain confidentiality and handle sensitive information with discretion. Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Camp Lucy is a premier destination that offers a unique blend of outdoor experiences and luxury accommodations. We are committed to providing exceptional service and creating memorable experiences for our guests in a beautiful natural setting. We are currently seeking a dedicated PBX Operator to join our front office team. The PBX Operator is responsible for managing all incoming and outgoing calls, ensuring efficient communication within the camp and with guests. This role requires excellent customer service skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.