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M1 Support Services

Workload Control Specialist (SAM-MAI-0119)

Career Insights for Switchboard / Telephone Operator

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What they do

A Switchboard or Telephone Operator works for a telephone company or system to operate telephone system equipment to route incoming calls, direct internal calls, or assist customers with placing calls. Assists with connecting long distance or collect calls, or provides customers with assistance in finding a phone number or an address. May also answer customer calls at a company or organization or work for an agency that handles and routes emergency calls.

$32,883 / year median in Texas

-5% projected decline

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Job Description

Workload Control Specialist (SAM-MAI-0119) M1 Support Services Sep 15, 2026

M1 Support Services, LP

1500 Solana Blvd. Suite 5200

Westlake, TX 76262

m1services.com

Workload Control Specialist (SAM-MAI-0119) Location Sheppard AFB, TX

Job Posting No 114438

outside

bar) to the bottom of the page

and click on the "Apply for this

position" button. Start Date 09/28/2026

Contract Sheppard Aircraft Maintenance Salary Range $44.14/Hour

Posting Date 09/14/2026 Union Yes

FLSA Status Non-Exempt Shift Work 3rd FT/PT Full-time Relocation No

Travel Possible

M1 Support Services' Workload Control Specialist dispatches, controls and follows up all maintenance on aircraft and

equipment. Make necessary changes to priorities on work in progress to prevent delays or deviations in plans.

Monitors and controls the movement of aircraft and equipment. Maintains close and constant radio net contact with

the flight line and vehicles dispatching specialist. Maintains control and status boards and keeps accurate internal

records as required.

Primary responsibilities include but are not limited to the following:
  • Monitors and posts aircraft status as well as the status of scheduled and unscheduled
    maintenance requirements.
  • Evaluates maintenance requirements and take timely action to identify problems.
  • Ensure specialist dispatches are closely monitored.
  • Enforces radio discipline.
  • Disseminates and transmits information to affected work center functions concerning changes
    in maintenance plans, schedules and/or priorities.
  • Coordinates, monitors, and updates locations upon the physical movement of aircraft.
  • Coordinates, monitors maintenance schedules, actions and priority changes.
  • Dispatches and maintains the status of specialist and advises supervision when availability is
    insufficient to meet production requirements.
  • Monitors aircraft that require repair maintenance, while ensuring all MIS jobs are
    scheduled/transferred to the appropriate repair function/work-center. This includes scheduled
    maintenance actions.
  • Monitors and maintains the status of aircraft in recovery of PE inspection and maintenance.
  • Ensures all applicable automated systems are updated in a timely manner with accurate
    information.
  • Maintains AGE and refueling vehicle status as required.
  • Accurately documents deviations to the flying schedule and coordinates with the Training
    Operations Center (TOC) on delays or equipment changes.
  • Disseminate and transmit any pertinent information in regard to weather or safety.
  • Follows technical data, manuals, regulations, and other maintenance directives as required.

Performs other related duties as assigned.

Qualifications and Experience:
  • A thorough knowledge of the organization of the maintenance complex, the maintenance management
    system, the responsibilities of each support organization and it capabilities, the Maintenance Information
    System (MIS) and
AFI 21-103.
  • Completion of high school or equivalent is required. The ability to read and write and comprehend
    publications and directions is required.
  • A minimum of two (2) Years' of experience in a maintenance operations center or current qualification on
    one (1) of the aircraft systems.

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The ability to communicate effectively both orally and in writing is required. Basic computer skills required.

Working Conditions:
  • Environment ranges from office-like to hangar and flight line.

Extensive sitting to climbing,

standing, stooping, bending, pushing, kneeling, stretching, and walking demands.

M1 Support Services, headquartered in Westlake, Texas provides a variety of professional, technical, and maintenance services to

the Department of Defense and government agencies.

M1 Support Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without

regard to disability, or veteran status.

M1 Support Services offers a comprehensive benefits package including several options for Medical, Dental, Vision, Life and

Dependent Life, AD&D, Short-and Long-term Disability. We also offer Flexible Spending Accounts for qualified health and

dependent care expenses, as well as a free Employee Assistance Program.

Benefits

  • Health and Wellness Programs
  • Health Insurance
  • Dental Insurance
  • Vision Insurance