PBX Operator

The Jefferson Hotel is seeking a polished and service-driven PBX Operator and Reservations Agent to join our Front Office team. This full-time position plays an essential role in creating a seamless guest experience through reservation management, PBX operations, and professional guest communication. The ideal candidate is detail-oriented, highly organized, and able to multitask effectively while maintaining a warm, polished, and professional presence both in person and over the phone.

Key Requirements Availability:

Must have open availability to work 8 am - 9 pm any day of the week, including weekends and holidays , with the flexibility to work opening and closing shifts based on business needs.

Experience:

Previous reservations, PBX, front desk, or customer service experience in a hospitality environment preferred.

Communication:

Excellent verbal and written communication skills with a polished phone voice and professional demeanor.

Multitasking:

Ability to manage multiple responsibilities simultaneously while maintaining accuracy, efficiency, and attention to detail.

Service Orientation:

Strong guest service mindset with the ability to create a seamless guest experience through consistent follow-through and proactive communication.

Technical Skills:

Comfortable using computers, reservation systems, and multi-line phone systems. Duties & Responsibilities Manage hotel and dining reservations through phone, email, and online booking platforms Operate the hotel PBX system, directing calls professionally and efficiently while assisting guests and internal departments Provide accurate information regarding room types, rates, hotel amenities, dining options, and local attractions Process reservation changes, cancellations, and special requests with a high level of accuracy and follow-through Support front desk operations with reservation base issues Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless guest service Maintain detailed and accurate guest records while ensuring confidentiality and professionalism at all times Resolve guest concerns professionally or escalate appropriately when needed Generate reports and assist with administrative and operational tasks as assigned Work collaboratively with team members to support overall Front Office operations and guest satisfaction Qualifications Hospitality training and experience is preferred Strong customer service background preferred Excellent organizational skills and attention to detail Ability to work efficiently in a fast-paced, guest-focused environment Professional appearance, positive attitude, and dependable work ethic Previous experience with hotel reservation or PBX systems preferred but not required Traits of a Successful Candidate Polished, professional, and guest-focused Strong communicator with an excellent phone presence Detail-oriented with exceptional follow-through Team-oriented and collaborative Adaptable and composed in a fast-paced environment Proactive, organized, and service-driven Why Work Here At The Jefferson Hotel, the Front Office team plays a vital role in shaping each guest's first impression and overall experience. As a PBX Reservations Agent, you will be part of a collaborative and service-focused environment that values professionalism, communication, and attention to detail. We offer employee meals, complimentary parking, and opportunities for growth within one of Richmond's most distinguished luxury properties