Cancellations Clerk Pedder Auto Group - 3.1 Lake Elsinore, CA Job Details Full-time 19 hours ago Qualifications Customer communication Full Job Description Pedder Auto Group is seeking a detail-oriented Cancellation Clerk to support our dealership operations by processing F&I product cancellations, including warranties, GAP, and service contracts. This role plays a critical part in ensuring accurate, timely cancellations and refunds, while maintaining compliance and supporting accounting reconciliation. If you are highly organized, process-driven, and thrive in a fast-paced dealership environment, this is a great opportunity to grow your career in automotive operations. Key Responsibilities Process cancellations of F&I products including service contracts, warranties, GAP, and ancillary products Submit cancellation requests to vendors and track status through completion Ensure accurate calculation and processing of refunds and chargebacks Maintain organized records of all cancellation documentation and correspondence Communicate with customers, lenders, and internal departments regarding cancellation status Work closely with accounting to ensure proper posting and reconciliation Follow up on outstanding cancellations to ensure timely completion and funding adjustments Ensure compliance with state, lender, and dealership policies Qualifications 1+ year of experience in automotive dealership office, accounting, or contracts processing preferred Strong attention to detail and accuracy Ability to manage high-volume, repetitive tasks efficiently Strong communication skills (written and verbal) Experience with dealership systems (Reynolds & Reynolds, CDK, or similar) is a plus Prior experience handling F&I cancellations, chargebacks, or contracts-in-transit (CIT) experience a plus