DMV Title Clerk

Job Summary:

Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to buyer in an efficient and accurate manner. Maintain consistently high standards on accuracy and efficiency. Must know, practice and ensure that company policies and procedures and state or federal laws are followed at all times. Responsibilities and Duties include but are not limited to the following: Provide excellent customer service:

• Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
• Handle incoming calls from dealer representatives with title issues and/or questions.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
• Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.

Process Titles:

• Receive by comparing the entire VIN number to AMS, MV50's, Lien Release and any other paperwork that may be attached.

Verify the odometer reading, release of liens, "free and clear" title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 - verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.

• Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
• Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.

Payment process:

• Process payments for dealers - count checks, money orders, cashier's checks, and provide a receipt.
• Process check payments for dealers.

Other:

• Maintain knowledge of DMV laws and regulations as related to vehicle titles.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property.

Report all incidents to the Manager.

Job Type:

Full-time Pay:

From $24.00 per hour

Benefits:

Dental insurance Health insurance Vision insurance

Experience:

DMV data entry: 1 year (Required) customer service: 1 year (Required)

Vehicle Title Processing:

1 year (Required)

Work Location:

In person