Agribusiness Customer Service Representative

Job Title:

Agribusiness Customer Service Representative Department/Group:

Porter Hay Insurance Reports To:

Lynn Gibbs Location:

Alexis, Illinois Exempt Status:

Non-Exempt Level/Salary Range:

$17.00 - $20.00/hour Position Type (i.e.: full-time, part-time, job share, contract, intern):

Full Time Created/Updated:

April 17, 2026

EEO Class:

Summary:

We are looking for a service-oriented, detail-focused professional to join our team as an Agribusiness Customer Service Representative . This is a great opportunity to grow within a stable and respected industry, while gaining hands-on experience, learning from industry experts, and building long-term career skills. Position Expectations Key Responsibilities Deliver prompt, accurate, and friendly service to clients and internal team members Respond to client inquiries, process updates, and assist with policy documentation for farm and crop insurance Support producers with client communication and account servicing Maintain accurate client records and task follow-ups in our management system Stay informed on industry trends and carrier guidelines Identify opportunities to improve coverage or streamline service What We're Looking For Strong organizational and communication skills Attention to detail and a proactive mindset Ability to work well in a team environment Comfortable using computers and learning new systems A professional, client-focused approach Required Education and Experience Prior customer service or administrative experience A current Property & Casualty license (or willingness to obtain) Customer Focus Managing Performance Interpersonal Communication Sound Judgement Personal Integrity & Ethics Self-Starter Well-Organized Required Abilities We are proud to be an ADA employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position. Ability to operate office equipment of varying heights, sizes and positions by reaching, handling, fingering, bending, stooping, kneeling and feeling Ability to obtain documents, files, and supplies of varying sizes, heights and weights by reaching, handling, stretching, lifting, bending, climbing, stooping, kneeling and feeling Ability to effectively exchange information in a verbal, visual and written fashion Ability to apply common sense understanding in order to problem solve by analyzing, observing, and prioritizing. Reads material and identifies relevant details; judges accuracy and appropriateness Ability to lift and carry a weight of up to 20 pounds for a short period of time. Ability to sit for long periods of time. Ability to effectively interact with others, including but not limited to internal and/or external customers, members of management, and vendors. Ability to work a regular, predictable schedule.