GED Driver's License Full Job Description Job Title:

IT Support Technician (Regional)

Company:

Bloom Cannabis Location:

Regional - Serving Akron, Massillon, and Painesville, OH dispensaries

Job Type:

Full-Time Job Summary Bloom Medicinals is seeking a reliable, motivated, and tech-savvy IT Support Technician to join our team. In this role, you will be the go-to resource for everyday, frontline technical support across three of our Northeast Ohio dispensaries: Akron, Massillon, and Painesville. This is a highly active, mobile role. You will spend your days keeping our retail store technology running smoothly, troubleshooting low-level hardware and software issues, and ensuring our dispensary teams have the tools they need to serve our customers efficiently. If you enjoy a mix of hands-on technical work and traveling between local sites, this is the perfect opportunity to kickstart your IT career in a fast-growing industry.

Key Responsibilities Frontline Hardware Support:

Set up, maintain, and troubleshoot retail hardware, including Point of Sale (POS) registers, receipt printers, barcode scanners, desktop computers, and tablets.

Software & Application Help:

Assist store staff with everyday software issues, password resets, peripheral configurations, and basic troubleshooting of retail and compliance applications.

Network & Infrastructure Maintenance:

Perform basic low-level network troubleshooting (checking ethernet connections, power-cycling routers/switches, verifying Wi-Fi connectivity).

Inventory & Ticket Tracking:

Document, track, and resolve incoming store support tickets in a timely manner. Escalate complex network or system issues to senior IT management.

On-Site Upkeep:

Physically inspect hardware, organize server racks/cables at each location, and assist with minor physical tech deployments or equipment swaps. Travel & Transportation Requirements Because you will be supporting three distinct locations (Akron, Massillon, and Painesville) Frequent local travel is a core requirement of this position Must possess a valid Ohio Driver's License. Must have a reliable, personal means of transportation to travel between the designated dispensaries. Must maintain up-to-date auto insurance coverage.

Qualifications & Skills Education/Experience:

High School Diploma or equivalent required. A degree, certification (like CompTIA A+), or equivalent hands-on experience in IT support is a major plus, but we are willing to train the right candidate.

Technical Aptitude:

Strong foundational familiarity with Windows OS, basic networking concepts, and retail/office hardware.

Problem-Solving:

A resourceful \"figure-it-out\" attitude with the ability to diagnose minor technical glitches patiently and methodically.

Communication:

Excellent customer service skills. You must be able to explain technical solutions clearly and kindly to non-technical store staff.

Reliability:

Highly organized, punctual, and able to work independently while traveling between sites. Industry Compliance Requirements Must be at least 21 years of age (state regulatory requirement). Must be able to successfully pass a comprehensive state-mandated background check to obtain necessary cannabis industry credentials.

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

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