Shelter Relief

Jobs › Boston, MA › Shelter Relief Massachusetts Employer Shelter Relief Boston, MA Apply The Shelter Relief Staff provides essential coverage and a constant supportive presence for families residing at the Project Hope Family Shelter. This is a flexible, as-needed, on call position designed to ensure seamless shelter operations during staff vacancies, vacations, or emergencies. Relief staff work closely with families to maintain a clean, healthy, and safe environment, providing professional stability regardless of the shift worked. Primary Responsibilities ?

Operational Continuity:

Serve as the on-site staff presence, filling in for regular House Managers to ensure all resident needs and safety protocols are met without interruption. ?

Flexible Coverage:

Provide availability for various scenarios, including last-minute emergency coverage, filling in for vacationing staff (multiple consecutive shifts), or covering open holiday shifts. ?

Facility Oversight:

Monitor the shelter for cleanliness and safety; perform security checks (doors, windows, alarms) and track resident ingress/egress. ?

Rule Enforcement:

Ensure residents abide by shelter rules and oversee the completion of daily chores to maintain house order. ?

Administrative Accuracy:

Implement front office procedures, including key control, visitor logs, and incident reporting. ?

Communication & Handoff:

Arrive promptly to receive shift briefings from outgoing staff and provide comprehensive updates to the incoming team to ensure no lapse in care. ?

Crisis Response:

Respond to house crises quickly and calmly, utilizing backup from the Assistant Shelter Director or Operations Manager as needed. Position Requirements ?

Education:

High school diploma, GED, or equivalent. ?

Experience:

Previous experience in human services or shelter environments. ?

Adaptability:

Ability to step into different shifts (Morning, Evening, or Overnight) and quickly grasp the specific needs of the current resident population. ?

Soft Skills:

Demonstrated compassion for families experiencing homelessness and the ability to set fair, supportive boundaries. ?

Professionalism:

Maintenance of strict confidentiality and a professional demeanor, even during high-stress or \"on-call\" situations.

Technical Literacy:

? Proficiency with Microsoft Office and ability to maintain accurate electronic and paper logs. ?

Languages:

Bilingual in Spanish, Cape Verdean Creole, and English is highly preferred. Physical Demands & Conditions ?

Availability:

Must be willing to work a flexible schedule.

Note:

Hours are not guaranteed and depend on the shelter\'s needs. ?

Physical Requirements:

Regular walking, standing, bending, and lifting up to 25 lbs.

Equipment Used:

Standard office equipment. Computer (Microsoft environment), phone, electronic, and paper logs Active Filters Shelter Relief Boston, MA Clear All Apply