AirTrain Agent Alstom United States, York, Jamaica Sep 14, 2026 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time AirTrain Agent at JFK we're looking for? Take on a new challenge and bring your customer service and operational expertise to a dynamic and safety-focused environment. You'll report to the Field Operations Supervisor and work alongside dedicated, responsive, and safety-conscious teammates. You'll be the face of the AirTrain system, ensuring a safe, smooth, and efficient experience for all passengers. Day-to-day, you'll work closely with operations, maintenance, and emergency response teams, managing customer interactions, supporting train recovery, and maintaining station readiness. You'll specifically take care of customer assistance, train fault troubleshooting, and fare collection support-but also emergency response, crowd control, and minor custodial duties.

Hourly Rate:

$27.55 We'll look to you for: Delivering excellent customer service on trains and in stations

Managing service disruptions and supporting train recovery

Responding to emergencies and assisting with customer evacuations

Inspecting and troubleshooting station and train equipment

Supporting fare collection and documenting operational activities

Operating trains for repositioning and manual movements

Performing minor custodial tasks with appropriate PPE All about you We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role: High school diploma or equivalent

Experience in customer service preferred

Ability to communicate clearly and effectively

Comfortable making independent decisions within guidelines

Familiarity with troubleshooting minor mechanical or electrical issues

Willingness to work variable hours and locations across the AirTrain system

Physically capable of boarding and disembarking trains independently and standing for extended periods. Things you'll enjoy Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also: Enjoy stability, challenges, and a long-term career free from boring daily routines

Collaborate with helpful colleagues and cross-functional teams

Contribute to a safe and innovative transit system

Utilize our structured and supportive working environment

Steer your career in whatever direction you choose across functions and locations

Benefit from our investment in your development

Progress toward supervisory or operations leadership roles

Receive a fair and dynamic reward package, plus comprehensive social coverage You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you!

Nearest Major Market:

Queens Nearest Secondary Market:

York City