HCHV Support Staff

PURPOSE Maintain day-to-day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct intakes and enforce compliance with VA policies and procedures. Document all activities which take place within the shelter during a shift.

REQUIREMENTS

High School Diploma or Equivalent Strong communication skills, customer service skills, organizational skills, and computer literacy.

ESSENTIAL JOB FUNCTIONS

Support Staff is responsible for the safety of all clients as well as daily shelter maintenance. Conducts client intakes and enforces client compliance with policies and procedures. Documents all activities including completion of incident reports and staff memos. Briefs incoming staff on activity. Brings incoming staff up to date on daily client census. Begins shift by surveying conditions of shelter to maintain safety and cleanliness, documenting any issues. Conducts morning and evening room checks. Reports on any security system problems and maintenance needs. Monitors client arrivals and departures, assuring each client signs in and out indicating arrival and departure times. Monitors all staff and visitor arrivals and departures. Documents all client absences and reports such to the Program Director. Requests and photocopies identification from all visitors. Maintains confidentiality within the shelter. Conducts meal preparation as well as cleanup of kitchen and dining room. Regular garbage disposal. Upon client discharge, sanitize room and reset for incoming veteran. Room preparation includes stripping, laundering, and replacing linens, garbage disposal, and general housekeeping. Responsible for maintaining constant shelter cleanliness. Reports need of crisis intervention and mediation as needed. Arranges medical and other emergency services for clients in need. Informs Program Director when emergency services (fire, police, EMT) are called. Requests and documents police officers' name and badge numbers. Participates in monthly fire drills and safety procedures. Remains up to date on safety, emergency, and evacuation plan procedures. Regularly review shelter policies and procedures. Attends staff meetings.