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Service Delivery Manager, Retail & HospitalityMatrix Reporting:
Global Operations ManagerDirect Reports:
US & Canada Lead Auditors
LRQA is seeking an experienced Assessor Manager to lead the delivery of all Retail & Hospitality programmes across the United States and Canada. This role will be responsible for operational performance, auditor management, capacity planning, and client delivery across a growing portfolio of North American customers. Lead Auditors across the USA and Canada will report directly into this position.
Key Responsibilities Lead the delivery of Retail & Hospitality assurance programmes across the USA and Canada. Manage and develop the regional Lead Auditor team.
Ensure audit schedules, resource allocation, and customer commitments are achieved.
Drive auditor utilisation, capacity planning, recruitment, and competence management.
Act as the primary escalation point for operational and delivery issues.
Support mobilisation of new clients and expansion of existing programmes.
Work closely with the Service Delivery Manager, Global Operations Manager, and Business Support teams to deliver a consistent customer experience. Candidate Profile
Essential Experience managing auditors, assessors, inspectors, or operational field teams.
Strong understanding of audit delivery, planning, scheduling, and resource management.
Excellent organisational, leadership, and stakeholder management skills.
Experience working within food safety, hospitality, retail, restaurant, supply chain, or assurance environments.
Ability to manage remote teams across multiple locations.
Qualified Food Safety Auditor.
Experience working with multi-site restaurant, retail, or hospitality clients.
Knowledge of contractor auditor management and regional delivery models. Why Join LRQA?
This is an opportunity to lead one of LRQA's key Retail & Hospitality delivery regions, managing operational performance across the USA and initially Canada while working with global clients and a growing team of Lead Auditors. You will play a central role in supporting business growth, service excellence, and delivery performance across North America. At LRQA, we belive that as a leading Global Leading Assurance and Risk Management Service provider, our talented people are our risk management advantage.
We belive the best outcomes come from diverse perspectives, shared ambition and working together with integrity. That's how we buid a workplace where everyone can contribute, grow and thrive.
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