Key Responsibilities:

We deliver a complete range of ground support services to maximize the safety, reliability, and performance of your mining operations. This role is focused on underground support for ore extraction. You will manage the order process with our customers.

Responsibilities include:

Answer incoming calls from Sales Reps/Customers, answer questions and/or involve internal stakeholders for support on technical & commercial matters. Answer and process sales orders coming in through various channels (e.g., phone, email and other customer interfaces) Upon receipt of Sales Rep requests for quotes, communicate to appropriate Production Units or external vendors for quote & lead time. Assess customer inquiries and involve appropriate support teams on technical questions to provide feedback to customers in a timely manner. Open and track cases in Salesforce for all incoming quote requests. Assist in systemic set-up of new item codes as necessary. Prepare quotes in Sandvik Operating Systems for customers based on vendor quotes received. Take ownership of customer issues and ensure commitments are met as promised. Convert quotes to orders when customer purchase order is received. Proactively inform customer of any changes to order status, backlog issues, or other relevant matters. Advise supervisor of customer concerns and solicit support where needed. Send customer freight charges for approval prior to shipment. Create customer invoices upon shipment of goods.

General:

Utilize tools and resources provided (sourcing allocation, stock) to satisfy customer requirements. Prepare monthly reports as requested. Stay current on industry developments, competitive offerings and issues affecting sales and customers. Develop working knowledge of products and their functions for their respective customer group.

Minimum Qualifications:

Associate degree, or 2 years equivalent related experience 2-5 years of relevant customer service experience Experience with the Microsoft Office suite, specifically Excel and the Windows environment Experience with Customer Relationship Management tools (e.g., Salesforce) Preferred qualifications: Strong customer service focus and skills High degree of personal accountability and follow-up skills Strong communications skills - written, verbal, listening Ability to work as part of a virtual team Computer proficiency Flexible, self-motivated with demonstrated initiative Familiarity with productivity tools (Microsoft 365, Google Workspace, or similar) Exposure to or interest in AI tools (e.g., Microsoft Copilot) Strong organizational skills with attention to detail

Location:

White Pine, TN Travel Requirements / shift / hours:

Compensation Range:

Expected range is between $50,000 and $71,000 depending on experience. Work authorization Must have the legal right to work in the United States on an indefinite basis without employer sponsorship . (Please note: temporary work authorizations, including OPT, do not meet this requirement.) This position will be posted a minimum of 5 days, or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement. How to apply For immediate consideration, please apply online at www.home.sandvik/careers to the Customer Service Representative position

R0094143.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. 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