WHO WE ARE LOOKING FOR

Successful candidate should have:

Excellent customer service skills.
The ability to research and interpret regulations.
The ability to work with a wide variety of tenants and members of the public while supporting the enforcement of rules and regulations while exercising tact, self-restraint, judgment, and strategy in dealing with a variety of people.
Strong oral and written skills.
The ability to exercise tact, self-restraint, sound judgment, and professionalism when dealing with a variety of people
The ability to work and collaborate with multiple state and federal agencies.
The ability to interpret and support applicable sections of 33 CFR Part 105 as they relate to the department's Facility Security Plans (FSP)

THE BENEFITS OF JOINING OUR TEAM

In this position you will receive a competitive salary package that includes the opportunity for regular pay increases, paid holidays, an excellent health insurance program that includes medical, dental, vision and orthodontia care options, paid leave and retirement credit through PERS (Public Employees' Retirement System). We value the health and well-being of our employees. The CBJ provides free parking, paid time off for parent teacher conferences, the ability to participate in a robust wellness program that includes discounts to CBJ recreational centers and local fitness programs, free bi-annual health screenings, free flu shots, free classes, challenges and webinars on healthy living to assist you with achieving work/life balance.

WORKING HOURS AND LOCATION

This position is based out of the Port Field Office (PFO) near the Goldbelt Tram. Workdays and hours vary based on the cruise ship schedule. This position may work up to five days per week, with shifts of up to eight hours. There is potential for a flexible schedule, depending on operational needs and employee availability. Harbor Technicians perform a variety of duties to assist Harbor Officers with the operation, maintenance, and management of the City and Borough of Juneau's docks, harbors, and associated facilities. A primary responsibility of this position is providing excellent customer service to cruise ship passengers arriving and departing the Port of Juneau. This includes greeting visitors, answering questions, providing general information, and helping ensure a positive and welcoming experience. In addition to customer service duties, Harbor Technicians assist with Port of Juneau security during cruise ship port calls. Security-related tasks may include checking identification, assisting with passenger screening, conducting patrols aboard the port security vessel, and supporting vendor and loading zone operations. When not engaged in customer service or security duties, Harbor Technicians may assist with cleaning and performing basic maintenance or repair tasks at port and harbor facilities.

Education:

High school graduation or the equivalent

Experience:

None Other:

Not less than 18 years of age at time of appointment; AND A valid Driver's License at time of appointment and for continued employment .

Desired Qualifications:

Experience:

Prior experience in vessel operation exceeding 18ft in length including VHF radio communications experience is desired. Background in Customer Service. The selected candidate will be required to sign non-disclosure agreements for sensitive security information. The selected candidate must be able to successfully obtain a Transportation Workers Identification credential (TWIC). An individual who lacks lawful presence and certain immigration status in the United States, has a connection to terrorist activity, has been determined to lack mental capacity or was convicted of certain crimes will be ineligible for a

TWIC. HIRING MANAGER CONTACT INFO

Hiring Manager:

Scott Hinton Phone Number:

( 907) 500-4119

Email:

scott.hinton@juneau.gov

Hiring Manager:

Ian Smith Phone Number:

( 907) 419-1650

Email :

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