Position Number:

22091925

Location:

Mammoth Spring State Park -PT32\n

County:

Fulton Anticipated Starting Salary:

14.00 The Arkansas Department of Parks, Heritage and Tourism has three major divisions: Arkansas State Parks, Arkansas Heritage and Arkansas Tourism. Arkansas State Parks manages 52 state parks and promotes Arkansas as a tourist destination for people around the country. Arkansas Heritage preserves and promotes Arkansas's natural and cultural history and heritage through four historic museums and four cultural preservation agencies. Arkansas Tourism improves the state's economy by generating travel and enhancing the image of the state.

Position Information\n

Job Series:

Parks -

Career PathClassification:

Park SpecialistClass Code:

RPA16

PPay Grade:

SGS02

Salary Range:

$35,610- $52,703Job Summary\nThe Park Specialist is responsible for assisting in the daily maintenance, visitor services, and conservation efforts within Arkansas state parks. This role ensures that park facilities, landscapes, and public areas are well-maintained, safe, and accessible for visitors. The Park Specialist also provides customer service, educates guests on park regulations, and supports recreation programs to enhance the overall visitor experience.

Primary Responsibilities\nReceives and confirms room reservations via telephone, accepts advance credit card deposits, and manages front desk operations.\nMails room confirmations, deposit receipts, and refund forms to guests.\nGreets and registers guests, assigns rooms, and ensures a smooth check-in process.\nAnswers inquiries and provides information on hotel services, guest registration, travel directions, and local tourist attractions.\nMaintains accurate guest account records and posts charges accordingly.\nTotals and balances the cash register with recorded receipts, identifying and reconciling discrepancies.\nCompiles daily activity and transaction reports.\nMay sell gift items, maintain office supply inventories, conduct security checks of the lodge and grounds, and assign tasks to custodial staff.\nReceives, transfers, displays, and promotes merchandise.\nOpens and closes facilities, prepares deposits, and assists with daily operational reporting.\nProcesses merchandise orders and collaborates with vendors to obtain requested items.\nMonitors and coordinates inventory activities, prepares inventory orders, and maintains data in relevant databases.\nVerifies inventory records and ensures accurate tracking of supplies and equipment.\nEnsures the assigned facility is clean, organized, and meets housekeeping standards.\nPerforms monetary transactions and operates a cash register as needed.\nMay serve as a lead worker by training and guiding staff, setting work plans and deadlines, providing instructions, and reviewing completed tasks for accuracy and compliance.\nMay be assigned accounting-related duties, including financial reporting and transaction processing.\nProvide friendly and informative customer service to park visitors, answering questions about park features, rules, and activities.\nEnforce park policies and regulations to ensure public safety and proper park usage.\nReport safety hazards and ensure compliance with state and federal regulations.\nHelp enforce emergency protocols during severe weather conditions or incidents.\nSupport special events and recreation programs by setting up and assisting as needed.

Knowledge and Skills\nKnowledge of basic bookkeeping and accounting principles.\nFamiliarity with general office practices and procedures.\nAbility to comprehend and prepare oral and written materials, including ledgers, journals, reports, and correspondence.\nProficient in establishing and maintaining organized filing systems.\nSkilled in answering telephones, greeting visitors, and providing accurate information and assistance.\nProficient in operating standard office equipment.\nKnowledge of computer systems and commonly used software applications.\nUnderstanding of database management, inventory control practices, and financial recordkeeping.\nStrong grasp of customer service principles and best practices.\nAbility to creatively arrange and display merchandise to enhance customer interest.\nCapable of coordinating, instructing, and reviewing the work of others in a lead or supervisory role.\nStrong organizational skills to manage multiple tasks effectively.

Minimum Qualifications\nAt least six months of experience customer service, bookkeeping, retail operations, or a related field.

Satisfaction of the minimum qualifications, including years of experience and service, does not entitle employees to automatic progression within the job series. Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management, taking into consideration the employee's demonstrated skills, competencies, performance, workload responsibilities, and organizational needs.

Licensure/Certifications\nN/A\nOTHER

JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW

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