Appointment Scheduler

Description We are looking for an Appointment Scheduler to support a busy team in the construction industry. This Contract position is ideal for someone who enjoys speaking with customers, coordinating schedules, and keeping appointment workflows organized in a small office setting. The person in this role will manage incoming calls, confirm customer information, and help ensure appointments are routed efficiently to the appropriate sales representatives.

Responsibilities:

• Answer and manage a steady flow of incoming calls while maintaining a courteous and attentive experience for customers.
• Coordinate and book appointments accurately, ensuring all scheduling details are recorded clearly and completely.
• Confirm customer address information before finalizing appointments so requests can be directed to the correct sales representative.
• Monitor the call and scheduling dashboard throughout the day to keep appointments moving in priority order.
• Communicate with customers by phone and email to provide scheduling updates, confirmations, and follow-up information.
• Support daily office operations by maintaining organized records and helping keep the scheduling process running smoothly.
• Work closely with internal team members to ensure appointments are assigned promptly and handled efficiently. Requirements
• At least 1 year of experience in appointment scheduling, medical scheduling, or a similar coordination role.
• Strong customer service skills with the ability to communicate clearly and effectively over multiple phone lines.
• Experience handling high-volume phone activity while staying organized and attentive to detail.
• Comfortable using Microsoft Office and standard office tools to manage schedules and correspondence.
• Ability to write clear and detail-focused email communications and follow-up messages.
• Capable of working effectively in a small office environment with minimal supervision.
• Prior exposure to construction-related scheduling or service coordination is preferred.

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