Appointment Scheduler

We are seeking an energetic and dependable Call Center Representative to handle a high volume of calls and assist patients with scheduling, referrals, insurance verification, and general inquiries. The ideal candidate will be patient-focused, organized, and able to multitask in a busy healthcare environment.

Job Responsibilities:

Answer and manage a high volume of incoming calls with professionalism and empathy. Verify patient demographics, insurance coverage, and referral requirements. Schedule, reschedule and confirm patient appointments according to office protocols. Document patient information accurately in the electronic medical record. Route messages and calls to the appropriate staff. Provide patients with pre-appointment instructions. Maintain confidentiality and comply with HIPAA regulations at all times.

Qualifications:

Excellent communication and customer service skills. Ability to multitask and remain calm in a fast-paced environment. Strong computer and typing skills. Knowledge of medical terminology and prior orthopedic or medical office experience is preferred.

Job Type:

Full-time Pay:

$17.50 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person