Crew Chief

Crew Chief SERVPRO Team Shaw Grapevine, TX Job Details 5 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Customer communication High school diploma or GED Driver's License Mobile devices Full Job Description Crew Chief SERVPRO Team Shaw - Ranked #4 Fastest Growing Mid-Market Company in North Texas by Dallas Business Journal SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further and apply today!

Key Responsibilities:

As a Crew Chief , you'll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands-on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem-solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew.

You will also:

Direct daily field operations, ensuring crew members follow proper procedures and safety standards. Assign tasks, monitor progress, and maintain workflow to meet project timelines. Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process. Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems. Inspect work performed by technicians to ensure it meets SERVPRO's high standards and industry guidelines. Coach, support, and develop crew members to improve skills and efficiency. Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies. Identify challenges on the job site and take proactive steps to resolve them quickly. Work closely with Project Managers and office staff to ensure smooth job execution and customer satisfaction. Promote and enforce safe work practices on every job site.

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM Availability for overtime and on-call hours will be required during peak demand or emergency responses #SPTSField19

Qualifications:

Required:

High school diploma or equivalent 1-2 years of experience in restoration, construction, or a related field Valid driver's license with a clean driving record Ability to lift, carry, and move up to 50 lbs. regularly Strong communication and leadership skills Basic proficiency with smartphones, tablets, and job-tracking software Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred:

IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas Prior supervisory or lead technician experience Experience working with insurance adjusters or property managers Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.) Bilingual (English/Spanish) a plus

Benefits:

Medical, Dental, Vision Paid Time Off Sick Paid Time Off Matching 401K Competitive compensation Personal Development Opportunities