The Manager of Program Services oversees daily services for day and overnight guests, creating a welcoming and safe environment where guests can receive services and connect with resources. This position ensures programs meet established goals and align with the organization's strategic objectives. The Manager leads ongoing staff training and coaching, continued program development, and continuous process improvement to strengthen service quality, consistency, and responsiveness to guest needs. The ideal candidate has a deep understanding of the day-to-day needs of the guests and staff, and a desire to compassionately serve the unhoused. Reports to the Program Director and supervises Program Assistants. Sister José Women's Center provides for the daily survival needs of unhoused women and supports their efforts to move forward in their lives through services, compassionate support, and respect for the dignity of each individual. The ideal candidate is flexible, innovative, consistent, has a deep understanding of the day-to-day needs of the guests, and a desire to compassionately serve the unhoused.

Duties/Responsibilities:

May include but are not limited to the following: Create a sense of belonging in a welcoming environment that expresses appreciation and compassion for all guests, volunteers, staff, and donors. Provides floor supervision for daily activities of the Center. Serve as an active member of the site management team, collaborating to coordinate daily operations, address site-wide needs, and ensure the Center runs smoothly. Works to mitigate guest, volunteer, staff conflict and reduce the incidence of verbal and physical aggression through immediate trauma-informed resolution. De-escalate adverse situations appropriately redirecting or initiating other measures to control behavior by providing appropriate intervention and conflict resolution. Ensure program services are trauma informed and serves guests in the overnight and daytime programs. Conduct orientations with new overnight program guests to ensure an understanding of Center policies. In cooperation with the Director of Program Services, coordinate resources, programs, training, and educational opportunities for all guests. In cooperation with the leadership team ensure proper and comprehensive onboarding, training, coaching. Maintains training and professional development records. Ensure proper data entry and registration of guests in outcomes software so that it accurately reflects the services provided for reporting requirements to funders Reports safety and security needs or concerns to the Director of Program Services and Director of Operations. Conduct regular one-to-one meetings with all staff supervised by this position. Other duties as assigned.

Required Skills/Abilities:

Bachelor's degree in behavioral services or related discipline. (

NOTE:

A blend of relevant experience and education may be considered in lieu of degree.) Minimum of five years working in human services or behavioral health, ideally with experience in crisis, inpatient or residential services. Previous supervisory experience (preferred 1-2 years) Ability to prioritize tasks and multi-task Strong communication skills - written and oral Provide a safe and welcoming environment Work cooperatively in a team environment Dependable and reliable Good sense of judgment and common sense Detail-oriented Excellent customer service skills Must be able to pass a drug screen and background check

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a reasonable accommodation. While performing the duties of this job, the employee is regularly required to walk, stand, climb, or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, and occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information. Sister José's Women's Center is committed to a discrimination-free workplace and to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, pregnancy, disability, veteran status, or other protected characteristic in accordance with applicable federal, state, and local laws. Sister José Women's Center offers a safe and compassionate environment that honors the dignity of all women.

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person