Install Coordinator - Plumbing & HVAC Keep the details moving. Keep our crews prepared. Deliver a customer experience worth recommending. Done Right Today Plumbing, Heating & Air Conditioning is growing, and we're looking for an organized, proactive Install Coordinator to help lead our installation process from sold job to successful completion. We're proud to be a 2026 Top Workplace in Delaware and a recipient of the Top Workplaces Culture Excellence Award for Company Direction. These honors reflect the culture we're building and our team's confidence in where we're headed.

ABOUT THE ROLE A

successful installation starts before our crew arrives. You'll connect with our customers, sales team, installers, warehouse, and management, making sure schedules are clear; job details are complete, and equipment and materials are ready. This role is ideal for someone who anticipates problems, follows through without being reminded, and enjoys bringing order to a busy day. You'll have a direct impact on our crews' productivity and our customers' experience.

WHAT YOU'LL DO

Own the installation schedule for plumbing and HVAC jobs, coordinating crew availability, job requirements, and customer needs. Review sold jobs for complete scope, equipment details, documentation, and special requirements before scheduling. Serve as a primary customer contact throughout the installation process, setting clear expectations and providing timely updates. Coordinate with sales, installers, warehouse staff, and management so everyone knows what's needed and what comes next. Confirm equipment and material readiness with the warehouse and flag missing items before they delay a job. Coordinate permits, inspections, and other installation requirements as needed. Confirm appointments and communicate schedule changes promptly. Keep job records, customer notes, and installation schedules accurate and current. Address scheduling conflicts and bring the right people together to resolve issues. Track open items, follow-up work, and inspection requirements through completion. Identify ways to improve handoffs, prevent delays, and make the installation process more efficient.

WHAT YOU BRING

Excellent organization and attention to detail. Clear, professional communication and a customer-focused approach. The ability to manage competing priorities and adapt when plans change. Strong follow-through—you track the details and close the loop. Practical problem-solving skills and the confidence to ask questions early. Comfort using scheduling software, customer records, and everyday computer applications. The ability to work effectively with both office staff and field crews. A dependable, accountable, team-first approach.

Experience in plumbing, HVAC, home services, installation coordination, dispatching, scheduling, or project coordination is preferred. ServiceTitan experience is a plus.

WHAT SUCCESS LOOKS LIKE

Crews start the day with clear schedules and complete job information. Equipment and materials are ready when needed. Customers understand what to expect and stay informed. Potential delays are identified early and addressed. Jobs are tracked through completion, with outstanding items resolved.

WHY DONE RIGHT TODAY?

Join a growing, family-owned company proudly serving Delaware and Pennsylvania, where your work makes a visible difference every day. 2026 Top Workplace in Delaware. Top Workplaces Culture Excellence Award for Company Direction. A role with ownership and direct impact on daily operations. Collaboration across sales, operations, and installation teams. Opportunities to develop your skills and grow with the company.

READY TO TAKE OWNERSHIP?

If you're the person who keeps everyone informed, catches the missing detail, and makes sure things get done, we want to meet you. Apply today and help us deliver installations Done Right—from the first handoff to the final follow-up.

Pay:

Up to $24.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

Install Coordination:

3 years (Preferred)

Work Location:

In person