White Glove Lead

White Glove Service Lead Deliver exceptional service. Lead with care. Drive mission impact. Goodwill Industries is seeking a hands-on, service-driven Lead, White Glove Service to oversee high-touch donation pickup experiences while leading and developing a dedicated team. This role is ideal for a motivated leader who thrives in a fast-paced, physically active environment and is passionate about delivering world-class donor experiences , maintaining operational excellence, and supporting a mission that transforms lives. What You ll Do As the Lead, White Glove Service, you will: Lead and coach team members to deliver exceptional, compassionate donor service Oversee White Glove donation pickups , including walk-throughs, packing, loading, and unloading Ensure proper handling and stewardship of all donated goods Maintain strong communication with donors, internal teams, and Goodwill locations Coordinate and schedule pickups, ensuring timeliness and efficiency Support training and onboarding of new team members Monitor and uphold safety, compliance, and loss prevention standards Conduct pre- and post-trip vehicle inspections and ensure equipment accountability Maintain accurate records, including donor database updates, reporting, and WESA system entries Assist with warehouse operations and logistics support when needed Resolve donor and team member concerns with professionalism and urgency Step into leadership responsibilities in the absence of the Team Leader Coach (TLC) What You Bring Required Qualifications High School Diploma or equivalent Leadership experience in a hands-on, operational, or service-based environment Strong organizational, communication, and problem-solving skills Ability to lead teams, delegate effectively, and hold others accountable Comfortable working in a physically demanding, fast-paced environment Basic computer proficiency (email, spreadsheets, systems) Required Skills & Abilities Ability to safely pack, move, and transport household goods and furniture Strong customer service mindset with a focus on donor satisfaction Ability to work independently and make sound decisions in the field Additional Requirements Valid driver s license with a clean driving record Ability to operate a box truck or commercial vehicle Willingness to travel to multiple locations daily Availability to work evenings and weekends as needed Ability to lift up to 25 lbs regularly (40 lbs occasionally, with assistance for heavier items) What Success Looks Like In this role, you will directly impact: Donor satisfaction and retention Efficiency and accuracy of donation pickups Safety and compliance standards Overall quality and value of donated goods