Residential Construction Warranty Manager

Residential Construction Warranty Manager HV Talent Group - 1.0 Doral, FL Job Details Full-time $85,000 - $110,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Project team coordination Vendor relationship building Customer communication Construction specifications Construction regulatory compliance Operations coordination Writing skills Service scheduling Construction plans Continuous improvement Construction drawing review Construction industry experience Quality improvement Document review Local building codes Process management Full Job Description About HV Talent Group At HV Talent Group, we help talented professionals like you connect with top employers nationwide. As a trusted recruiting partner to industry-leading companies, we focus on direct-hire placements that align with your career goals, values, and long-term growth. Role Overview Our client is seeking an experienced Residential Construction Warranty Manager to oversee all post-construction warranty operations for newly completed residential projects. This individual will serve as the primary point of contact between homeowners, property management teams, subcontractors, and construction personnel to ensure warranty-related issues are addressed promptly, professionally, and in accordance with company standards. The ideal candidate will be responsible for managing warranty claims from initial intake through final resolution, coordinating repair efforts, tracking recurring issues, and ensuring a high level of customer satisfaction while protecting the builder's reputation for quality and service. Key Responsibilities Warranty Administration Manage all warranty requests and service tickets. Review warranty claims to determine coverage and responsibility. Track warranty issues from initiation through completion. Maintain accurate records of claims, repairs, costs, and resolutions. Ensure compliance with builder warranty standards and applicable regulations. Customer Service Act as the primary point of contact for all properties and the designated property manager regarding warranty concerns. Conduct orientation and warranty education meetings. Respond promptly to customer inquiries and complaints. Maintain high levels of customer satisfaction throughout the warranty process. Manage difficult situations professionally and diplomatically. Field Inspections Perform all required inspections to evaluate reported deficiencies. Coordinate with all required subcontractors to evaluate the warranty request and determine the required approach to address the warranty request. Determine whether issues are warranty-related, maintenance-related, or owner-caused. Document findings with photographs and written reports. Conduct scheduled warranty inspections as required. Subcontractor Coordination Schedule and coordinate warranty repairs with trade partners. Monitor subcontractor performance and responsiveness. Verify repairs are completed correctly and on time. Negotiate responsibility for repair costs when appropriate. Maintain relationships with vendors and subcontractors. Quality Control & Risk Management Identify recurring construction defects and trends. Provide feedback to construction and operations teams to improve quality. Recommend process improvements to reduce warranty claims. Assist with dispute resolution and claim prevention. Reporting & Documentation Prepare warranty status reports for management. Track key performance indicators (KPIs), including: Open warranty claims Average response time Average resolution time Customer satisfaction scores Coordinate with the warranty team to properly maintain warranty databases. Minimum Qualifications Experience 5+ years of residential construction experience. Experience in warranty, customer service, quality assurance, or field supervision. Strong understanding of residential building systems and construction methods. Skills Knowledge of residential building codes and warranty standards. Strong communication and conflict-resolution skills. Ability to read plans and specifications. Scheduling and project coordination skills. Strong organizational and documentation abilities.

Pay:

$85,000.00 - $110,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Vision insurance Application Question(s): Do you have 5+ years of residential construction experience? Have you been the primary point of contact for homeowners or property managers regarding warranty issues? Can you determine whether an issue is warranty-related, maintenance-related, or owner-caused? Have you directly scheduled and coordinated subcontractors for warranty repairs? Have you used systems like Procore, CRM, Excel, or similar tools to track warranty claims?

Work Location:

In person