Commercial Construction Service Coordinator

Service Coordinator Location:

Buford, GA Schedule:

In-office, Monday-Friday | 7:00 AM-4:00

PM Pay:

$650,000-$70,000 per year

Job Type:

Full-time We are a commercial construction and roofing contractor seeking an experienced Service Coordinator to join our growing Service & Repair Department in Buford, GA. This role is ideal for someone who thrives in a fast-paced, high-volume service environment and has experience supporting service operations within industries such as commercial roofing, HVAC, plumbing, fire protection, property management, or general contracting. As a Service Coordinator, you will serve as the primary point of contact for customers while managing high-volume service requests, work orders, scheduling, dispatching crews, and ensuring accurate and timely billing. This position plays a critical role in delivering high-quality service and supporting the continued growth of the company. Experience with CRM software, particularly Dataforma, is a plus. Responsibilities Manage all customer communication via phone and email in a professional and courteous manner Accurately process and manage a high volume of service work orders, ensuring all required details are captured Coordinate and maintain scheduling for service crews, ensuring efficient routing and timely dispatch Dispatch crews to job sites with clear communication and real-time updates Provide consistent updates to customers regarding work order status, delays, or changes Review field notes and photo documentation submitted by technicians and request missing information as needed Ensure timely and accurate billing and invoicing in accordance with customer-specific requirements Manage and maintain customer billing portals and ensure all documentation is complete and compliant Identify work orders requiring follow-up quotes and collaborate with the Service Manager to prepare proposals Ensure all contracts are billed in compliance with required documentation, including lien waivers Generate reports using software and reporting tools to provide insights to leadership Coordinate with subcontractors to support timely completion of service work Review customer accounts and contracts regularly to identify issues or opportunities for improvement Collaborate with leadership to improve processes, service quality, and operational efficiency Skills and Qualifications High school diploma or equivalent 2-3 years of experience in a service coordination, dispatch, or administrative role within commercial roofing, HVAC, plumbing, fire protection, construction, or a related service-based industry Proven experience managing scheduling, billing, work orders, and high-volume service requests Strong verbal and written communication skills Excellent organizational and time management abilities Proficiency with Microsoft Office and CRM software (Dataforma experience a plus) Working knowledge of invoicing, billing, and basic accounting principles Experience using customer billing portals Ability to adapt to new systems and technology Strong attention to detail and accuracy Ability to work independently and collaboratively in a team environment Experience coordinating schedules, crews, and resources in a fast-paced environment Basic familiarity with contract documents General understanding of commercial building systems is a plus Commitment to continuous improvement and process optimization Benefits Health insurance Dental insurance Vision insurance Paid time off Schedule 8-hour shift Monday-Friday, 7:00 AM-4:00 PM #INDHP