IT Onsite Support Specialist

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Job Title:

IT Onsite Support Specialist Job Location (Short):

Alpharetta, GA Workplace Type:

Office Employment Type:

Hourly Discover a more connected career Looking for an opportunity to make a difference? Then you may have found your next career move. We're looking for an IT Support Specialist, based out of Alpharetta, GA, to join our team and help connect America. Connecting you to great benefits Weekly Paychecks Paid Time Off, Parental Leave, and Holidays Insurance (including medical, prescription drug, dental, vision, disability, life insurance) 401(k) w/ Company Match Stock Purchase Plan Education Reimbursement Legal Insurance Discounts on gym memberships, pet insurance, and much more! What you'll do Perform PC imaging, deployment, troubleshooting, repairs and replacement. Coordinate with ANSCO's IT Team on purchasing PC equipment. Answer & process end-user trouble calls. Track, update and resolve tickets in the Atlas Ticketing system. Initiate tickets with the appropriate agents/vendors for any break/fix issue that may occur at the locations. Provide assistance on Infrastructure projects as needed. Conduct tests on all PCs and printers to verify connectivity to the network. Resolve IT related questions or issues at the location or escalate as appropriate. Maintains an attitude which consistently represents the organizational culture Other ad hoc duties as assigned by the IT Director/Manager. What you'll need To be 18 years of age or older Have a solid knowledge of PC setup/troubleshooting and general IT knowledge Able to work independently and possess/demonstrate good judgment in stressful situations. Good attention to detail and organizational skills. Familiar with PC equipment physical installations, i.e. PCs, printers and other computer hardware. Individual must be able to work with Microsoft Word/Excel and Google Docs to complete basic tasks. Good communication and customer services skills in order to work with services providers, vendors and ANSCO employees. Possess a high degree of understanding and knowledge of personal computers, data networking and telecommunications. Why grow your career with us Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind. Building stronger solutions together Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Req Id:

10281