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Team Lead II

Job

Optimae LifeServices

Burlington, IA (In Person)

Full-Time

Posted 2 weeks ago (Updated 1 week ago) • Actively hiring

Expires 7/13/2026

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Job Description

Optimae values diversity and we encourage everybody , including those from traditionally overlooked identity groups, to apply!
JOB SUMMARY
The role of Team Leader II is to be an accessible, competent resource for employees who work and/or supervise at a specific site or in the community. Team Leader IIs are continually assessing and responding to customer, site and staff needs. A Team Leader II is a role model for the provision of quality services by demonstrating responsible, ethical, customer-centered behaviors.
EDUCATION & WORK EXPERIENCE
Must be at least 18 years of age. Two (2) years of post-high school education in a human service related field or two years of full-time equivalent experience serving persons with disabilities is preferred.
DUTIES AND RESPONSIBILITIES
Promote teamwork and build morale. Develop and maintain organizational processes. Create and maintain customer files. Participate in on-call rotation. Update Service Coordinators regularly regarding overall customer services, site/community operations, and staff performance. Offer input to Service Coordinators in development of individual staff Coaching Sheets. Create and maintain customer files (community and site). Organize and file contact notes (community and site). DSP Quarterly updates. Type completed schedules, checking for overlapping times. Payee tasks. Check e-mails as needed. Complete site/community customer cleaning checks monthly. Complete census checks. Other duties as assigned by supervisor.
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person