Growth & Retention Coordinator

JM Test Systems is looking for a highly organized and driven Growth & Retention Coordinator to support our Onsite Operations team. This role is critical to ensuring seamless execution of onsite service projects—from initial customer quoting through job completion. You'll act as the central point of coordination between customers, field technicians, and internal teams—helping us deliver safe, accurate, and on-time service while strengthening long-term customer relationships. What You'll Do Own the Customer & Project Lifecycle Manage onsite service projects from quote through execution and close-out Serve as the primary liaison between customers, field teams, and internal stakeholders Track project milestones and proactively identify risks to timelines or delivery Drive Quoting & Customer Engagement Build and deliver accurate quotes for new and existing customers Gather equipment details, service requirements, and timelines Maintain ongoing communication with customers throughout the quoting process Coordinate Pre-Job Planning & Execution Ensure all job details (scope, site requirements, contacts, logistics) are confirmed Align internal teams and technicians to meet service timelines Verify technician qualifications and site readiness prior to job start Ensure SLA, Safety & Quality Compliance Support adherence to service timelines and customer commitments Ensure compliance with safety standards and regulatory requirements (ISO, ASTM, etc.) Maintain accurate documentation and project records Support Operations & Continuous Improvement Monitor project progress across multiple onsite locations Assist with process improvements and operational efficiency Provide support across teams to ensure successful job execution What We're Looking For Experience 2+ years in project coordination, service operations, dispatch, or customer service Experience in industrial, technical, or Oil & Gas environments preferred Skills Strong organization and ability to manage multiple projects at once Excellent communication and customer-facing skills Detail-oriented with strong problem-solving ability Proficient in Microsoft Office (Excel, Word); ERP experience a plus Bonus Points If You Have Experience with calibration, field services, or technical operations Familiarity with

ISO 17025, ANSI

Z540, or similar standards Prior experience supporting multi-site operations or field teams Benefits & Perks Competitive pay with growth opportunities Medical, dental, and vision insurance 401(k) with company match Paid time off (PTO) and company holidays Company-paid training and development opportunities Career growth within a rapidly expanding organization Travel exposure and cross-location operational experience Stable, team-oriented environment with strong leadership support Why Join JM Test Systems? Be part of a growing, industry-leading technical services company Work in a role with high visibility and direct impact on operations and customer success Opportunity to grow within onsite operations and leadership pathways Collaborative, fast-paced environment with strong team support Apply Today If you thrive in a fast-paced, operations-driven environment and enjoy coordinating complex projects while working with both customers and field teams, we'd love to hear from you.