Field Manager Legacy Service Partners
0 Braintree, MA Job Details 1 hour ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Experience with customer site (as sales environment) Full Job Description About the
Role:
The Field Training Manager is responsible for improving field performance across service and sales teams through hands-on training, ride-alongs, and targeted in-office coaching. This role blends technical training and sales skill development to drive measurable improvements in close rates, TGLs, average ticket, conversion %, and overall customer experience. The Field Training Manager spends the majority of time in the field working directly with technicians, installers, and comfort advisors, while also partnering with branch leadership to reinforce training in the office. Why You'll Want to
Work Here:
Core values that we live every day
- not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics Performance pay directly tied to results
- You deliver for us, we deliver for you Benefits you will use
- Full medical, dental, and vision packages including fully employer paid options Secure your financial future
- 401(k) with company match We invest in your future
- ongoing training that directly results into bigger career opportunities combined with continuous education stipends Speed and scale
- Work with a company that operates at the speed of a start up with the investment backing of an institutional investor
Field Manager Key Responsibilities:
Conduct regular ride-alongs with service technicians, installers, and sales advisors to coach real-time technical execution, diagnostics, and customer communication Reinforce best practices in call flow, needs discovery, options presentation, and closing techniques Identify individual skill gaps and provide immediate, actionable feedback Model expected behaviors and standards in customer homes Drive improvement in key KPIs and coach teams on value-based selling, ethical recommendations, and choice-driven presentations Improve technician confidence in identifying opportunities and communicating solutions clearly Deliver hands-on technical training covering diagnostics, repair vs. replace conversations, system operation, and installation fundamentals Ensure technicians can confidently explain equipment, warranties, and system benefits to customers Stay current on equipment, tools, and industry best practices to keep training relevant Lead structured in-office training sessions, workshops, and role-plays Support onboarding and ramp-up of new hires through field and classroom training Provide coaching plans for underperforming technicians or advisors Develop and refine scalable training materials including field playbooks, sales and service scripts, ride-along evaluation tools
Field Manager Qualifications:
7+ years of experience in residential services Proven success in a field training, sales coaching, or technical leadership role Strong understanding of both technical service work and in-home sales processes Demonstrated ability to improve close rates, ticket size, and conversion through coaching Comfortable leading training in customer homes, shops, and office settings Strong communication skills with the ability to coach without authority Data-driven mindset with the ability to tie training to measurable outcomes Prior experience with
ServiceTitan Field Manager Interpersonal Qualifications:
Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships. Exceptional problem-solving and conflict resolution abilities to improve things both big and small. Highly organized, ability to act quickly while still having attention to detail. Hold yourself to a higher standard and exhibit a high level of integrity.
About Us:
Legacy Service Partners (LSP) is a national leader in residential HVAC, plumbing, and electrical services. Since 2021, we've partnered with over 30 local brands across 16 states—and we're growing fast . We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve their employees, their customers, and their communities. We do this by providing a wide range of world-class resources to support and enhance our local management teams. Legacy Service Partners is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
