Develops and leads remote field service technician teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance. Coordinate multiple complex system installation project events simultaneously, plus unscheduled and/or scheduled corrective and preventative maintenance activities Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events Coordinate and document site survey results ahead of installation Manage complex projects involving multiple departments and various technical and business process related deliverables Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change. Ensure customers see Service and Support as a strong positive feature of Rohde & Schwarz solutions. Manage customer escalations Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance. Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.